Privacy Policy

Introduction

At Quantastorm Velion Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Information: Name, address, phone number, email address, payment information, and government-issued identification when you make a reservation or check in.
• Usage Information: Information about how you use our website, including your IP address, browser type, access times, and pages viewed.
• Location Information: Information about your location when you use our mobile applications or services.
• Communication Information: Records of your communications with us, including emails, phone calls, and chat messages.

How We Use Your Information

We use the information we collect for various purposes, including:

• Processing and managing your hotel reservations and stay
• Providing customer service and support
• Improving our services and facilities
• Sending you marketing communications (with your consent)
• Complying with legal obligations
• Preventing fraud and ensuring security

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service providers who assist us in operating our business
• Legal compliance when required by law or to protect our rights
• Business transfers in connection with mergers or acquisitions
• Emergency situations to protect safety and security

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Objection to processing
• Data portability
• Withdrawal of consent

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16 without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.